Certificate in Hospitality Management

Certificate in Hospitality Management (100017798)


The courses in this Certification are designed for individuals who wish to develop a basic foundation of management concepts and skills. Participants gain introduction to management skills in the areas of human resource management, marketing, leadership, financial analysis, and foodservice management. In short, these courses are designed to build a foundation of skills to help fresh school leavers and hospitality graduates succeed and progress in their organization.


Entry requirement

  • SRP/PMR/PT3
  • Any other equivalent qualification accepted by the academic board

Duration

63 Hours


Target Group

  • Working adults & school leavers

Methodology

  • Lecture – Classroom
  • Group activity
  • Practical Lessons – Food Preparation

Target Industry

  • Hotels
  • Food Outlets
  • Resorts

Course Outline

  • Topic 1 – Hospitality Industry and You
  • Topic 2 – Forces Affecting Growth and Change in the Hospitality Industry
  • Topic 3 – The Restaurant Business
  • Topic 4 – Restaurant Operations
  • Topic 5 – Restaurant Industry Organization: Chain, Independent or Franchise
  • Topic 6 – Competitive Forces in Food Service
  • Topic 7 – On -Site Food Service
  • Topic 8 – Issues Facing Food Service
  • Topic 9 – Lodging: Meeting Guest Needs
  • Topic 10 – Hotel and Lodging Operations
  • Topic 11 – Forces Shaping the Hotel Business
  • Topic 12 – Competition in the Lodging Business
  • Topic 13 – Toourism Front & Center
  • Topic 14 – Destinations: Tourism Generators
  • Topic 15 – The Role of Service in the Hospitality Industry

Accredited by

  • Human Resource Development Fund, Malaysia
  • Australian Vocational Education & Training Skills Academy

 


Registration Form